Last updated: January 15, 2025
CareerCraft ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services (collectively, the "Service"). Please read this policy carefully. By using CareerCraft, you agree to the terms of this Privacy Policy.
1. Information We Collect
Information You Provide
We collect information you provide directly to us, including:
- Account Information: Name, email address, and password when you create an account.
- Profile & Resume Data: Work history, education, skills, and other career information you enter into our resume builder.
- Payment Information: Billing details when you purchase a subscription. Payment card details are processed by our secure third-party payment processor and are not stored on our servers.
- Communications: Messages you send us through our contact forms or support channels.
Information Collected Automatically
When you use our Service, we automatically collect:
- Usage Data: Pages visited, features used, time spent on the platform, and interaction patterns.
- Device Information: Browser type, operating system, device identifiers, and IP address.
- Cookies: Small files stored on your device to maintain your session and preferences. See our Cookie section below.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Service
- Process payments and send transaction confirmations
- Send service-related communications (account updates, security alerts)
- Respond to your support requests and questions
- Personalize your experience and content recommendations
- Monitor and analyze usage patterns to improve our platform
- Detect and prevent fraud and security issues
- Comply with legal obligations
3. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party vendors who help us operate our Service (hosting, payment processing, email delivery). These providers are contractually obligated to protect your information.
- Legal Requirements: When required by law, court order, or government authority.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice to you.
- With Your Consent: Any other sharing with your explicit permission.
4. Data Security
We implement industry-standard security measures to protect your information, including:
- 256-bit SSL/TLS encryption for all data transmitted to and from our Service
- Encrypted storage of sensitive data at rest
- Regular security audits and vulnerability assessments
- Restricted access to personal data on a need-to-know basis
No method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.
5. Cookies
We use cookies and similar tracking technologies to maintain your login session, remember your preferences, and analyze how you use our Service. You can control cookie settings through your browser. Note that disabling cookies may affect some functionality.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time by contacting us at support@careercraft.io. We will fulfill your request within 30 days, subject to any legal retention requirements.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information.
- Portability: Receive your data in a structured, machine-readable format.
- Opt-Out: Opt out of marketing communications at any time.
To exercise any of these rights, contact us at privacy@careercraft.io.
8. Children's Privacy
Our Service is not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete such information.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of the Service after changes constitutes your acceptance of the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: privacy@careercraft.io
- Mail: CareerCraft Privacy Team, 340 Pine Street, Suite 800, San Francisco, CA 94104